Frequently Asked Questions
Can I Cancel a Reservation?

Yes, you can cancel your reservation without paying any cancellation fees up to 2 hours before.

What is the Insurance Status of the Services?

Our vehicles, which serve within the structure of Transfer Passenger, have Tursab, İbb route permit certificate and D2 authorization certificate. Therefore, all our vehicles have compulsory personal accident, seat insurance, automobile insurance and financial liability insurances.

How Do You Receive Payments For Your Services?

There are many payment options accepted by our company. We aim for our customers to pay in the easiest way with the least cost. Accordingly, the payment options we offer; We accept cash, credit cards or money orders. Also, we should mention that security code is not required for credit card payments.

Do You Have A Baby Seat In Your Vehicles?

We provide all the possibilities in our vehicles. In this sense, we also provide a special seat for babies. It is only necessary to indicate to us that when booking, the baby seat must be in the vehicle.

Where will I find the driver at the airport?

Our driver will be waiting for you with the private vehicle you have specified, outside the airport customs gate.

I Missed My Plane, What Will Happen, What Should I Do?

If you miss your plane for private or general reasons, contact us via our service phone numbers (+90 850 304 19 29) and / or (+90 545 958 29 29).

It is important to notify us of such situations before the transfer time. As a matter of fact, if you do not report, “No-Show” pricing policy will be applied as stated in our terms of service. If you do, your service will be put on hold for 24 hours.

If my flight is canceled, what will happen, what should I do?

If your flight is canceled, you can reach us 24/7 via our service phone numbers (+90 850 304 19 29) and / or (+90 545 958 29 29) and inform your flight cancellation. In this case, your transfer request will be put on hold for 24 hours, and you can renew your transfer service at no additional cost.

I can't reach the driver, what should I do?

Our service phone numbers; We will be contacted 24/7 via (+90 850 304 19 29) and / or (+90 545 958 29 29). Our friendly, experienced staff working at Transfer Passenger are ready to fulfill your VIP transfer requests.

If my flight is delayed, do you charge extra fee?

He is meticulous in airport / airport transfer services. Our staff, who follow the developments regarding your flight status, are not charged an extra fee since we have the service of the delayed information of your flight.

What Services Do You Provide?

Our services are from private transportation services and we make your transfers to the addresses you specify safely and comfortably with our new model vehicles.

We attach importance to the date and time you set. In the faults caused by us, our company meets the mining such as air tickets and accommodation. In addition, the staff in charge of our company staff, who have all the necessary training, have special vehicle usage documents, are well-informed and knowledgeable, and knowledgeable staff who will answer the questions you are curious about.

How Do You Receive Payments For Your Services?

There are many payment options accepted by our company. We aim for our customers to pay in the easiest way with the least cost. Accordingly, the payment options we offer; We accept cash, credit cards or money orders. Also, we should mention that security code is not required for credit card payments.